Arrival Time

• Please arrive 5 minutes early for your treatment. Paperwork needs to be filled out prior to your service, and to ensure these forms do not interrupt treatment time we ask that you come ahead of your scheduled appointment. Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied.

Cancellation Policy

• We request a minimum of a full 24 hours notice for appointment cancellations or reschedules. For missed appointments or appointments cancelled/rescheduled without sufficient notice a $25 fee will be charged for service appointments, or the series treatment will be forfeited.

Refund Policy

• All services or packages purchased are eligible for a refund within 30 days of initial purchase date, if the service has not yet commenced.
• Packages purchased through Specials/Promotions are not eligible for a refund.

Transferring Policy

• Unused packages/services can be transferred to another person with the transfer fee payment of $50. The services transferred are not exchangeable for alternative areas/services.

Age Restrictions

• All are welcome to visit us here at NU Med. For our clients under the age of 18, we do require signed consent by a parent or guardian.

Electronic Devices

• We want to be considerate to those who may wish to have a more peaceful experience with us, so we ask that you please turn your personal devices to silent mode upon arrival.

Valuables

• Please do not leave valuable items unattended. NU Med Clinic & MediSpa will not be responsible for lost, stolen or damaged items.

Prices

• Taxes and gratuities are not included. Prices are subject to change without notice.